Where can I find more product information?
At the product page you will find information like materials and fit. If you need more information you can't find on this page, please contact us by sending an email to 
webservice@blue-industry.com

I’m looking for an article I’ve seen online earlier but can’t find anymore.
You can email us at 
webservice@blue-industry.com with article description/picture. We can always try to make a re-order at an article at our suppliers. We will let you know the possibilities as soon as possible. 

Do the prices include VAT?
Yes, all prices include 21% VAT.

Do I need an account to order online?
No, an account is not necessary, however we recommend you to create a account. With an account ordering next time will go so much faster and you can check out your order history, etc..

I forgot my password or it doesn’t work.
Check the sign in page and select 'forgot my password', your password will be emailed to you.

Can I change my order?
No, once your order is been confirmed you can’t change your order anymore. This is due to immediate processing of your order.

Can  I cancel my order?
No, once your order is been confirmed you can’t cancel your order anymore. This is due to immediate processing of your order. You always have the option of returning your order once you receive it.

Can I return my order?
Yes you can, within 30 days you can return your order and get your money back. If you would like to exchange an article for another one (for example another size) you can order the articles you want and pay these articles separate and return the goods you want to send back. We will get you your money back asap. See delivery & returns. 

Please note with returning outside EU you will need to provide correct documents with return shipment. In case of importing duties payed by Cornelis Fashion B.V. this amount will be subtracted from the return amount.  

I’m having payment problems.
Please try again in a few minutes, or try a different payment methode. If it still doesn’t work please contact us at the customer service helpdesk at
webservice@blue-industry.com.

There’s an error at the webshop.
Please try again in a few minutes. If it still doesn’t work please contact us at the customer service helpdesk at
webservice@blue-industry.com.

How do I pay for my order?
You can pay with iDeal, Creditcard, Paypal. See more information at payment.

Is it safe to order online?
Yes, your information is safe with us, we will not sell your records to other parties. The payment at our webshop is secured. More info at Privacy Policy. 

Which current do you use?
 All articles are in EUROS.

When will I be charged?
Once you confirmed your order you will be guided to Pay.nl  payment site and you will make your payment the way you choose. Please note that the order won’t be complete without payment. If you leave your order without paying you will receive an email reminding you to complete your order.

What’s my order status?
You can see your order status at your account page. If you didn’t create an account you will find the information in the email you received. You also receive a track & trace code to track your package.

When will my order be shipped?
If you complete your order before 14.00 hours on workdays your order will be send the same day. Packages within the Netherlands are usually delivered the next day, please allow for max 48 hrs delivery.

Shipment within the rest of Europe will be between 2-5 workdays, rest of the world 5-12 workdays. See shipping information.

Can I change my address?
You can change your invoice and/or delivery address at your account but not anymore for any order that’s still open.

How can I track my order?
You will receive a track & trace code with your order conformation, including the address where you can track your package.

What’s the delivery time of my order?
If you complete your order before 11.00 on workdays your order will be send the same day. Packages within the Netherlands are usually delivered the next day, please allow for max 48 hrs delivery.

Shipment within the rest of Europe will be between 2-5 workdays, rest of the world 5-12 workdays. See shipping information.

What can I do if something is wrong with my order?
Please send us an email at 
webservice@blue-industry.com.

How do I return an item?
Please apply your return at
webservice@blue-industry.com. We do our best to reply you within 24hrs on workdays with a returnform, please keep in mind public holidays and weekends. Please use this form to return your items.

 

Can I exchange any item?
You can return your order and place a new order for the items you want. Check return policy.

I have a complaint about Blue Industry or something I bought.
We are very sorry to hear you have a complaint, we're here to help you in every way possible. Please send us an email at
webservice@blue-industry.com with detailed information about your complaint.  

How do I contact customer service?
You can contact our headoffice +31 (0)30 6865863 or send us an email at  
webservice@blue-industry.com.

I have received an faulty item.
We are very sorry for the mix up. You wouldn’t think so but we are also human ;-) .

Please send us an email at  webservice@blue-industry.com.

When will the new collection arrive?
We receive new goods regularly, almost every month so be sure to check back once in a while! Also follow us at Facebook and Instragram to be kept up-to-date for new collections.

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